Privacy Policy
Last updated November 13, 2026
This policy explains what information theFINDlab (“we”, “us”) collects through learn.thefindlab.com and the FIND Fundamentals course, how we use it, and the choices you have. theFINDlab is a film lab based in Utah, with labs in Provo and Salt Lake City.
What we collect
- Your email address, when you create an account, sign in, or sign up for updates.
- Your name, if you add it in your account settings, and your appearance preference (light or dark).
- Purchase details: what you bought, the amount, the date, and a link to your receipt. Payments are handled by Stripe. We never see or store your full card number.
- Course progress: which episodes you’ve watched and where you left off, so you can pick up where you stopped.
- Video viewing data: our video provider, Mux, records basic playback information (such as playback quality and errors) to keep videos running smoothly.
- Website analytics and advertising data: unless you switch them off in the cookie banner, Google Analytics and Google’s advertising tools record how you use the site (pages viewed, the link, ad, or sign that brought you here, your device type, and actions such as signing up or pre-ordering). When you sign up or buy, your email address may be shared with Google in a scrambled (hashed) form so we can measure and improve our ads. If you switch cookies off, these cookies aren’t set.
- Email engagement: if you get emails from us, our email tools may record whether they were opened or clicked.
Cookies
We use three kinds of cookies:
- Essential: sign-in cookies keep you logged in. These are required for your account to work.
- Analytics: count visits and show which pages, links, and signs bring people to the site.
- Advertising: help us show our ads to people who may be interested in the course (for example, people who visited this site) and measure whether our ads work.
Analytics and advertising cookies are on by default. To turn them off, switch off the toggle in the cookie banner and choose “Save preferences”. You can change your choice any time with the “Cookie preferences” link at the bottom of the home page. If your browser sends a Global Privacy Control signal, we treat it as an opt-out of advertising cookies and of sharing your information for advertising.
How we use it
- To create your account, sign you in, and give you access to the course you bought.
- To process payments, send receipts, and handle support requests.
- To save your course progress.
- To send course news and, if you signed up for them, film tips and lab updates. You can unsubscribe at any time from any email.
- To understand which pages, signs, and links bring people to the site, so we can improve it.
- Unless you opt out, to advertise the course, including showing ads to people who visited this site, and to measure how well our ads work.
- To keep the site secure and prevent abuse.
Who we share it with
We don’t sell your personal information for money. We share it with the services that run the site for us, only what each one needs, and, unless you opt out, with Google for advertising:
- Stripe: payments and receipts.
- Supabase: accounts, sign-in codes, purchases, and course progress.
- Mux: video streaming.
- Flodesk and Resend: email.
- Render: website hosting.
- Google (Analytics and Ads): site analytics and advertising, unless you opt out.
We may also share information if required by law, or to protect our rights or the safety of others.
How long we keep it
We keep your account, purchase, and progress information for as long as your account is open, and purchase records for as long as we need them for tax and accounting purposes. If you ask us to delete your account, we’ll delete your account and progress and keep only what we’re required to keep.
Your choices and rights
- Update your name and appearance setting on your account page at any time.
- Unsubscribe from marketing emails using the link in any email.
- Ask us for a copy of your information, to correct it, or to delete your account, by emailing marketing@thefindlab.com.
Depending on where you live (for example, California), you may have additional rights over your personal information, including the right to opt out of its “sharing” for targeted advertising. To opt out, switch off cookies in the cookie banner (or use the “Cookie preferences” link) and choose “Save preferences”, use Global Privacy Control, or email us. We won’t treat you differently for opting out.
Security
Sign-in uses one-time email codes rather than passwords, connections are encrypted, and access to your data is limited to the services listed above. No system is perfectly secure, but we take reasonable steps to protect your information.
Children
The course isn’t directed at children under 13, and we don’t knowingly collect information from them.
Changes
If we change this policy, we’ll update the date at the top. For significant changes, we’ll let account holders know by email.
Contact
Questions about privacy? Email marketing@thefindlab.com.